Shipping Policy Of Family Name Research

Welcom to the best site of Family Name Research

International shipping is handled by Air international DHL/UPS/TNT/Other Methods Express Company, usually the delivery time will be about 5-9 days.

All orders will be insured for the full purchase amount in www.stonesandbones.us, and can be tracked at the DHL/UPS/TNT/Other Methods website.

All international shipments are shipped via UPS /DHL /TNT /Fedex /USPS/Other Methods express mainly in retailing, while for wholesaling, Please contact us. That is why you can enjoy free shipping and great discount offering here off retailing. Save more money now enjoying real brand new quality.

We are a professional online dealer and cooperate with UPS /DHL /TNT /Fedex /USPS/Other Methods expressing long-term, shipping order and delivering right to your door. Please make sure you are at home when the packages will be arrived.

All the Family Name Research Outlet Products will be mailed inside another box.

After placing orders, please check your email here to get order confirmation. We will email you when your order is shipped out and let you know where to track on site. Thanks!

Return policy:

We are committed to your complete satisfaction. Before enjoying easy return policy, you must contact us with returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached.
All ordered items are the right items you pick here.We promise you of the right order package.So if returning right items for a refund: All items can be only return to ask for a refund in 7 days when the customer receive the parcel.

All Family Name Research Outlet online returned items are subject to a 15% restocking fee and bank commission. Shipping and handling charges are non-refundable.

We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs.

Additionally, we recommend that you add tracking and insurance for your own protection, as we cannot be responsible for lost shipments.

All returned merchandise should be sent to the shipping address we email you after you get contact us!

Exchanges:

We will accept exchanges for a different size or color within 15 days after you receive your parcel. Please contact us with your Order ID and one of our customer serive will help you. If you would like to exchange items to a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.

You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.

We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.

We recommend that you add tracking and insurance when sending items to us for your own protection, as we cannot be responsible for lost shipments. Shipping and handling charges are non-refundable.

Order Cancellation:

Cancellation of an order before the order has been dispatched, will incur cancellation fee, which is a 10% of the total order amount. We process all orders as quickly as possible, so we are not always able to cancel an order after it is placed.

Cancellation requests after the order has been dispatched will be treated in accordance with our Return policy.

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Phone

(000) 000-0000 x12387

Address

1234 Somewhere Road #5432
Nashville, TN 00000
United States of America